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This hotel is a Victorian-style hotel located right on the beach of one of the most fantastic islands in the world, Jamaica. The 848 Junior Suites of this resort feature hydro massage tubs and beautiful views of the garden and pools or the turquoise waters of the ocean. Try different world cuisines and traditional Jamaican dishes in the buffet or in the specialty restaurants. You'll have fun like never before with all the activities and entertainment around its 3 lake-style pools or at the beach. Come and find your place in the paradise of Runaway Bay.
It’s ideal for:
Families who want to return home with plenty of memories from their exploration of a new culture and get the most from their visit to Jamaica, but with all the comforts of a hotel of this kind.
FREE, unlimited WI-FI throughout all areas of our hotels
Please contact the hotel for additional information regarding business services.
Choose from the international buffet, Gourmet Don Pablo, Italian Dolce Vila, Japanese Mikado, and the Knife Steakhouse.
Location
Runaway Bay - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. The thermal circuit includes saunas, an ice fountain, sensation shower, footbath, cold-water pool, and indoor pool.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
15739 reviews
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Aug 07, 2026Perfect Vacation location
This is our second time visiting this hotel and our expectations were met with warmth. I must first mention the Security department/ Miss Ann-Marie and Mr. Forbes was very pleasant.. Rohan who took us to our Rooms made sure we settled in quite well. Mr. Haslam greeted us and made us feel welcome. Trudy Higgings, Adikay Burey, Davion, Anika and Nadine Gordon left no stones unturned to meet out needs when dining. The rooms were perfect, we couldn't ask for a better mini vacation. Thanks to the staff. I will recommend Bahia Principe Jamaica.
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Jul 28, 2026Very disappointing - Noisy Housekeeping Staff at 7/8am
The housekeepers are sooo noisy. If you plan on sleeping in, then this isn't the resort for you. The housekeepers are super loud in the morning, and the carts are rickety. It is mind-boggling that they do not even take pride knowing it is 7, 8 AM - shouting to each other across hallways and down the floors. Perhaps they need radios if the conversation is that critical and, without exaggeration, it is every morning! They wake you up out of your sleep, hollering at each other across the hallways and slamming doors. This is such a shame because the front desk, concierge and greeters are so nice and professional. Room service is great and the housekeepers clean well and always service rooms promptly, but the loud, vulgar behaviour from them in the hallway takes away from the experience. Most bartenders are good and ok but a few need training in customer service and pleasantries. Some act like it's a bother to serve your drinks. Management needs to fix this issue. Some of your staff members are chasing guests away who would return with their unprofessional, loud behaviours. I see several staff members talking as loudly as they would if they were at home, and it's baffling. Overall, the offerings are good in terms of food, drinks, pools, and bars but the vulgar behaviours from some staff members are so off-putting.
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Jul 22, 2026AMAZING STAFF
The location is ideal because it's located perfectly in the entire north coast stretch of resorts, an hour from the Sangster International Airport, and the attractions on the north and west coasts. The hotel is clean with spacious rooms. the environment is calm and the rooms are quiet without disturbances. The parking lot is not paved in comparison to other modern hotels. The workers there are exceptional. They were kind and supportive. The food was very average and bland for an all inclusive. The refrigerator just had two cans of coke in it. I cannot give a comprehensive review since I stayed only one time. I may return to see what the full experience is like. THE BEST EXPERIENCE WAS THE STAFF,
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Jul 19, 2026
People steal things and staff are not bothered. There should be cameras in this hotel!!
Lovely hotel, but people steal things here. Don't expect to find them in lost property either. My son's crocs and Jordan cap was stolen from the sunbed. 100 pounds worth of stuff gone. Staff don't care either. they don't help if you lose something, no effort whatsoever . Don't leave anything by your sunbed ever. I'm on holiday in Spain, you can leave money, phone everything on sunbed, and still there when you get back.
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Jul 08, 2026Customer service was on point
First I must say our dream came true with our vacation!! We had a bit of ups and downs with the AC the first two days we arrived, but thanks to Amir the manager who go above and beyond to change our room and make us completely comfortable not only making us satisfied but he make our stay memorable and make us feel safe and secure, thanks for the complimentary perks also we did appreciate and enjoyed them ! He also checked in on us to make sure everything was okay with our new room ! We highly appreciated his willingness and his hospitality this is what customer service is all about!! Thanks to Candace at the front desk for listening to us ! Her words to us when we mentioned the AC was !! Give me a chance and I’ll get it done for you, yes she did in a blink of an eye!! Thanks to Deonte across from the check in desk for always supporting us and his positivity makes a big difference , he always checked in on us and made sure we were doing well ! It’s a great feeling knowing that you leave for vacation and you have a wonderful time and the hotel staffs let you feel safe and welcoming! Thanks again for all the love and hospitality! McGhie’s 💝