Restool Title
Located in the heart of Riviera Maya, this fabulous hotel designed with integration and sustainability in mind, lies over the sand of one of the most yearned-for beaches with crystal clear waters and white-sand areas. Its exclusive services and amenities make it the perfect hotel in the perfect destination for you to visit the ancient Mayan ruins and enjoy the lush nature that will surround you. Get even more out of your vacation with a round of golf at the professional course on site at the resort (fees apply), and take the kids along, too……or you can just spend your stay enjoying the sun and the sand! You can also enjoy the facilities and a la carte restaurants, located within the complex. Stay at 1 and Play at 2: Staying at this hotel, you can enjoy the facilities (except buffet restaurants). In total 15 restaurants, 12 bars and 5 pools.
It’s ideal for:
Energetic young people and families. People who want to enjoy the area to the fullest within a fun and sociable atmosphere.
FREE, unlimited WI-FI throughout all areas of our Hotels.
Please contact the hotel for additional information regarding business services.
Location
TulumProperty Information
{{title}}
Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17120 reviews
-
Sep 05, 2026Disappointing
Disappointing. Many restaurants you couldn’t book into despite trying to book 10 days in advance. A number of diners in the days were simply never open. The main lobby bar under refurbishment including the arcade machines for the kids. Operator’s response, classed as ‘down season’ in the T&Cs, and didn’t feel that it was necessary to make you aware. Given this there was not available seating in the evening meaning we had to sit on sunbeds. Room was incorrect upon arrival. Also bed was wet, kids bed not made up. They eventually agreed and moved us, really rude and dismissive. Food at times was cold and overcooked in the buffet especially. The hotel provided day passes to locals, there was up to 800 locals on our second week meaning they flooded the minimal facilities open and pool area, so despite being ‘down season’ even though we booked peak school holidays, they allowed for hundreds of day guests. Tour operators response, ‘that’s the hotels prerogative’
-
Aug 30, 2026Amazing food, top beach, lush grounds & dance party for all ages!
Loved this beach! The grounds were lush and well maintained. The extensive resort was brimming with life - flowers, birds, iguanas and trees. The food and service were top tier! We were happy with a room that overlooked the beautiful grounds. A large market was in the compound. Enjoyed our Xel-ha excursion where we snorkeled, cliff jumped, encountered dolphins and had a fantastic buffet! We would definitely return!
-
Aug 26, 2026
Great hoilday
Fabulous holiday, great staff, just need to upgrade room
-
Aug 24, 2026
Great value and great resort
The grounds were amazing and well kept, facilities good. The rooms were nice and quite spacious. Food and drinks were good, enough food options for kids and people with intolerances. We had some minor issues with the safe and the fridge which were resolved immediately once we reported them to reception. Transfer shuttle in between resorts were a nice plus. I want to highlight Jose (and smaller Jose) from the cocktail bar at the kids area pool. They made our day. Overall very pleasant.
-
Aug 23, 2026Not going back.
Sad to say this was the worst experience in Mexico we have ever had. There were thirteen of us in three rooms. The rooms themselves were spotless, but the refrigerators were pretty much useless, and one had to be replaced. The ceiling fan in one room was ready to come off and had to be replaced. Two of the three rooms wouldn't cool making it hard to sleep. The grounds were gorgeous, manicured and just a total joy to walk through. The pools were awesome especially for the little ones, but the beach was a no go due to the sargassum. The food was probably the most disappointing part of the entire experience. The food truck was deplorable and there was no mention of the Burger place being shut down. The restaurants were warm and the food average at best. The buffet again was very average. The steakhouse was a joke. The staff needed constant reminders in order to get things done. You had to get your own drinks and staff seemed very limited. There is no way I could recommend this resort to anyone.