Restool Title
What We Love
- An all-inclusive resort that is located right on the beach and close to the action in Cartagena.
- The second-story pool is a popular lounging spot.
- You have several places to eat at the resort, including destinations for fresh seafood, Italian fare and snacks.
Things to Know
- Decameron Cartagena is a short 15 minutes from the airport.
- In Old City, you'll have access to a VIP Lounge where you can get snacks, drinks, and access bathrooms & lockers.
- If you want to venture out of the city, you can travel to the sister resort in Baru (75 mins away) & soak up the sun on the beach.
Location
Beach{{title}}
Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3098 reviews
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May 19, 2026Beautiful Resort and Friendly Staff, but a Frustrating Check-In Experience
⭐️⭐️⭐️☆☆ Decameron Cartagena is an all-inclusive resort that definitely has a lot of potential and many things to enjoy. The facilities were very clean, the staff members were kind, and most importantly, we felt safe during our stay. The people were welcoming and pleasant throughout the resort. Unfortunately, the check-in experience was extremely disappointing. After handing over our passports to the customer service agent, we were told to sit in the crowded lobby and wait. The lobby was full of other guests and people checking in, it was very hot, and we waited approximately an hour and a half before getting our room. During that time, we were not offered water, snacks, or any type of refreshment. When we asked about getting food, we were told we had to complete the check-in process first. After repeatedly going back to the desk to ask about the delay, they finally allowed us to get something to eat. Another issue was the air conditioner in our room. It was not blowing cold air, and although we reported it to both housekeeping and the front desk, the issue was never resolved during our stay. Overall, the resort itself is nice, clean, and in a great location, but improvements in guest comfort during check-in and room maintenance would make the experience much better.
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Apr 25, 2026Great !
Staff was excellent . I had a great time . The only problem is the language was a problem .But the Manager make sure we were comfortable. Thanks again for the service
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Nov 03, 2025Keep in mind if you are traveling with someone who has a physical disability
If you are traveling with an elderly person or someone with a physical disability, please note that the hotel does not have ramps providing access to the pool area, and the pool itself does not have facilities for people who may have difficulty getting in or out. There is also no accessible option to reach the restaurant located on the top floor — the elevator stops one floor below, and you must climb two flights of stairs. In my case, four maintenance staff members had to lift my mother in her wheelchair to reach the pool area, and another guest kindly helped me carry the wheelchair down to the lobby. The hotel also does not provide wheelchairs for guests, so you should plan to bring your own. The place they recommend for rentals only offers monthly rentals, not short-term options. I want to clarify that the staff were very attentive and willing to help us; however, it’s important to keep in mind that the hotel should have the necessary infrastructure to accommodate guests with disabilities.
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Oct 17, 2025
Great Start, Disappointing Finish at Decameron Hotel
Mixed Experience at Decameron Hotel My 3-night stay at Decameron Hotel started off well. The staff was friendly and attentive, always making sure I felt welcome and well cared for. I arrived very late (around 2 a.m.) due to a delayed flight, and I truly appreciated that they still checked me in smoothly and explained all the included services. The room was overall clean and comfortable, but I did notice a few issues — some hair in the shower and two small leaks in the bathroom ceiling. Aside from that, the room itself was tidy, and housekeeping did a good job during the stay. The food was average for an all-inclusive resort. I didn’t enjoy the pasta options, but there were other decent dishes. Unfortunately, things went downhill when my flight was canceled and I needed to stay one more night. The front desk staff handled the situation poorly — instead of showing empathy or trying to accommodate me, one employee immediately suggested I go to another hotel nearby for $50 a night, saying Decameron would be “too expensive,” without even giving me a quote. When I later asked if I could stay in my cousin’s room for one more night, they first quoted me $120, then changed it to $170, claiming it was due to “high season” pricing. The sudden increase felt dishonest, especially since they pressured me to make a decision right away because they were “about to close.” While I appreciated the staff’s kindness during my check-in and stay, the lack of transparency and empathy at the end of my trip left a negative impression. I hope Decameron improves their communication and flexibility with guests facing travel issues in the future.
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Sep 27, 2025Great
Arnoldo with great at the gym keeping it clean and safe the food was ok but I ate. The pool is nice wish it was bigger but I doesn’t get too crowded since the beach is right there