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What We Love
- The suites' views of teal waves, dolphins or manicured gardens.
- Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.
- You’re only 15 minutes south of the beautiful Playa del Carmen.
Things to Know
- It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.
- Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Rest and relaxation is at your fingertips at Dreams Aventuras Resort & Spa. At this all-inclusive resort, you’ll be living in luxury.
All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacay! Head to the spa for a Post-Sun Exposure Soothing Facial or a Chocolate Body Wrap. Then dine by the ocean with only stars and candles to light your night. Need a break from the kids? The resorts Explorer’s Club has everything from sandcastle contests to the Plant a Tree & Corn Harvest Project. The suites have beautiful views of teal waves, dolphins or manicured gardens with comfy bed and turndown service each night.
Dreams Aventuras Resort & Spa is everything you’ve ever wanted in an all-inclusive getaway, plus so much more. There’s a name for all of this bliss – Unlimited-Luxury®. Here's a snapshot of what you get:
- Unlimited gourmet a la carte dining
- 24-hour room service
- Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too)
- Daily maid service
- Oodles of daytime activities, theme parties and live nightly entertainment
- Daily refreshed, complimentary mini-bar
- Pool and beach wait service
- The Sip, Savor & See program lets you to wine/dine at sister properties
- Free Wi-Fi with the Unlimited Connectivity mobile app
Get MORE perks from your getaway to Dreams Aventuras. Now through December 22, 2022, guests will get these additional perks exclusive to CheapCaribbean customers:
- Welcome letter
- One bottle of wine/sparkling wine, rum, or tequila
- 25% spa discount
- An in-room breakfast
- Complimentary upgrade to nonstop shared transfers
Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:
- 1-day Bali bed rental
- 50% off a romantic dinner
*Eligible upgraded room categories include the Deluxe Marina View, Family Deluxe Pool View, Deluxe Ocean View, Family Deluxe Ocean View, Honeymoon Jacuzzi Marina View, Preferred Club Marina View, Honeymoon Jacuzzi Ocean View, Preferred Club Ocean View, Preferred Club Family Ocean, Master Suite, and Preferred Club Master Suite.
Location
Puerto AventurasProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4130 reviews
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Sep 01, 2026Honeymoon
We stayed at Dreams Aventuras for 14 days for our honeymoon. We had also stayed here about five years ago, and unfortunately, the resort has changed quite a bit since then. Our initial room was disappointing. There was drywall/construction dust and debris, the mirrors were caked with residue, and the bed did not seem properly cleaned. To the resort’s credit, when we brought these issues up, they moved us to another room, which was a big improvement. However, the A/C still struggled to keep the room cool, several elevators were not working, ice machines were broken, and our refrigerator restocking was never changed to Preferred Club status as we were told it would be. The biggest difference from our previous visit was the overall atmosphere of the resort. Five years ago, the adult and family/kids areas seemed much better separated. This time, the pool and bar areas were frequently overtaken by kids, and age restrictions around the bar did not seem to be enforced. There also seemed to be a very large amount of local/day-pass traffic. At times, it felt less like an international vacation resort and more like a local weekend destination—almost like someone from Ohio going to Kalahari rather than traveling to Mexico for a getaway. It often felt like the resort was hesitant to enforce rules or address behavior involving local guests, even when it negatively affected the experience of tourists staying at the resort. The restaurants were hit or miss. Portofino was very disappointing, while the buffet was good and the service there was excellent. I do want to specifically recognize Pedro, who genuinely made our stay. His service and attitude were amazing, and he went above and beyond throughout our trip. The staff overall were very friendly, check-in was great, and whenever we directly brought an issue to someone, they did their best to address our needs. Overall, the trip was okay, but for a 14-day honeymoon and based on the experience we had at Dreams Aventuras five years ago, we expected more. The service from individual employees was one of the strongest parts of our stay, but the condition of the property, maintenance issues, lack of enforcement around the pool/bar areas, and change in the overall resort atmosphere made it feel much less like the relaxing Mexican getaway we remembered.
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Aug 31, 2026The Worst
I’m here right now and can’t wait to leave. Upon arrival, there was no greeting from any staff member. We had to look around for where to go and who to speak with. We made our way to the check in counter with ONE person working. Where is this “great customer service” that’s I’ve been hearing so much about? Our room wasn’t ready so we headed down to the buffet for some lunch. The table was dirty, the place mat had stains on it. I’m not picky, but I’m sure that fried plantains are not supposed to be dry. Also, the gentleman making tacos needs to spread it up and cook more than two at a time. There’s only two meet choices so take 2 orders at once. We finally get a room assigned. We’re unpacking and I hear water dripping. It’s coming from the closet. We called the front desk, a maintenance person arrived, looked at it and left without one word as to what we’re supposed to do. Are we changing rooms? Are we supposed to deal with water running down the walls? Who knows - because there’s no communication. We were also told there were no kids on our side of the floor. Lies. Kids screaming and crying up and down the hall. Speaking of kids, why are they permitted in the BAR?! I’m sure I’ll have another update. You know, since I’ve only been on the property for 2 1/2 hours.
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Aug 31, 2026Great service
William was very good accommodating everything. It was our family vacation
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Aug 31, 2026
Spa experience
Spa treatment with Brenda was amazing, hydro therapy circuit was fantastic, loved my treatments 💯
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Aug 28, 2026
"Dreams" in name only --- Anything but relaxing and enjoyable.
Our first impression of Dreams Aventuras was positive. The property looked nice and staff initially seemed friendly. Unfortunately, our experience deteriorated significantly as the week progressed. Our bathroom was terribly designed. I’m 5’10” and the showerhead barely cleared my height, while the shower door was so inadequate that every shower flooded the bathroom. We constantly needed extra towels, yet housekeeping was incredibly inconsistent. We regularly chased down towels, toilet paper and soap. We requested shower soap FIVE times before going to the front desk. When we asked for toilet paper, we received ONE roll and were treated as though requesting more was unreasonable. Food was a major disappointment. The resort advertises numerous restaurants, yet several were closed each night, funneling guests into whichever few they chose to open. We tried every restaurant. There were occasional bright spots—the steak at Portofino and breakfast omelet station—but overall, quality and consistency were extremely poor. This ranks among our most disappointing resort dining experiences. We both experienced significant stomach issues from the food. Even food felt rationed; ask for bacon and you might receive a tiny amount. Drinks were equally disappointing. I never saw fresh fruit used in my regular cocktails. My mango daiquiri was powder mixed with water and tasted like Kool-Aid. We’d specifically request Smirnoff or Absolut and repeatedly receive a completely different bottom-shelf Polish vodka that tasted like rotten tequila. The ONE exception was Marco, the evening lobby mixologist. He was fantastic and made quality cocktails with good ingredients. He was easily our only highlight. One of the two small pools is Preferred Club only, funneling everyone else into a pool that cannot comfortably accommodate the 300 room resort. It was extremely crowded and visibly cloudy/filthy. We left within 15 minutes after seeing kids spitting in the water. Far from relaxing. The lagoon wasn't a good alternative. There were sharp rocks—I cut my toe simply walking along the water—and enough algae/debris that our group didn't want to swim there. The final straw was the lunch buffet. The resort app listed closing as 4:30 PM. We arrived at 3:30. Before 4:00, staff began pressuring us to leave. I explained THEIR app said 4:30. They didn't care. A server stood nearby glaring at us while we finished, and the AC was turned off while we were still eating. I left sweating, angry and feeling completely unwelcome. This wasn't just two picky travelers. Our group reached 17 people, and many experienced similar frustrations. We originally booked another Dreams property, but after booking were informed it would become adults-only August 14. Our stay ran through August 17, and because we had teenagers, we had to relocate. Dreams Aventuras never felt like a comparable replacement. It felt like our money had already been collected, we'd been moved here, and what happened afterward wasn't a priority. We felt trapped and discarded. Overall, this felt like a resort cutting corners everywhere. We travel extensively and don't expect perfection. We DO expect basic hospitality, cleanliness, decent food and the services advertised. We left shocked this property operates under the Hyatt umbrella because our experience was nowhere near the standard we associate with Hyatt. Marco deserves recognition, but one excellent employee couldn't compensate for an otherwise deeply disappointing week. We would not return or recommend Dreams Aventuras. Put it this way: our BEST meal and favorite night was when we LEFT the resort for a local burrito restaurant. Delicious food and mango margaritas made with REAL FRUIT! What a magical, innovative concept. 😝 This was the first time I came home from a tropical vacation more tired than when I arrived. Nothing about this experience was relaxing.