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Every palette will be pleased at Dreams Cozumel Cape Resort & Spa. This Unlimited-Luxury®resort boasts four gourmet á la carte restaurants, one buffet and four relaxed bars and lounges where guests will find everything from kid-friendly favorites to sophisticated Asian-Mayan fusion cuisine. If someone is seeking midnight snack, room service also offers convenient and delicious dining options.
It wouldn’t be a family getaway without a healthy dose of fun and relaxation—and Dreams Cozumel Cape Resort & Spa delivers on both. Daily and nightly entertainment, including beach games, pool parties, cooking classes and live shows mean there’s never a dull moment in paradise. The Explorer ´s Club for children offers a fun, supervised environment for children, complete with staff certified by the Red Cross. Teens can chill at the Core Zone with video and arcade games or chat with new friends. While the kids are away, adults can indulge at the largest spa complex on the island, featuring massages, facials, manicures and everything else needed to be fully rejuvenated. Plus, romantic amenities and our unique location makes this a perfect destination to celebrate special occasions such as weddings, couples escapes, or family vacations.
Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
994 reviews
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Aug 31, 2026Fantastic!
The new suites are awesome! everything was great. The people were wonderful. The food at the world cafe was outstanding.
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Aug 28, 2026Review
Beautiful hotel and beach but not great service and HORRIBLE food. We tried to be gone from the resort as much as possible to avoid the service
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Aug 10, 2026Please get your act together Hyatt!!!
I have waited quite a while hoping the disappointment would wear off but it hasn’t so here we go…. The good…. Hands down the location and the beautiful beach. Bring water shoes as this resort has lots of coral. Great for snorkeling bad for the feet. Also the wonderful staff that will if at all possible go above and beyond. I will say the renovated room was also very nice but not a lot of time was spent in the room. The Bad…. The one and only pool was so cold nobody was in it. I am not sure if we were there on an off week or something but it was down right freezing even the youngsters didn’t swim. The down right ugly…. The restaurant food situation. Omg!! I can not stress enough how this needs to be addressed before anyone should book this resort! They claim they have all these restaurants but it is a flat out lie.. the buffet is open air and tiny so evening they set up in the parking lot/ reception pull up. It also has communal dining. Annatto never open and not even on the app the whole time we were there. TheTaquaria is a stand set up at the end of the buffet line. So not really a restaurant just an extension of the parking lot buffet. That leave 2 actual restaurants with limited opening days not even every other day but very limited. Lines and waits are very long to just get a table and when you do the service is SLOW. Not even island time slow. It is wishing you brought a snack from your room to tide you over between courses slow. So shame on Hyatt for not getting there act together and giving people what they are paying for. The management obviously needs a reality check and start hiring some more staff. People pay a lot of money to come on vacation and should not have to fight to get a meal. Or eat in the parking lot…
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Jul 28, 2026
Save your Money
This experience was by far our WORST all inclusive experience to date. Over 1/2 the resort is closed? You can go to Secrets for meals, but that's adults only. Anyone traveling here with children is EXTREMELY limited on food options. There also isn't a bar or area you can just sit and relax at. The most unfriendly "family friendly" place we have experienced. The service is incredibly slow, plan on them opening 15-30 minutes after they're supposed to at every restaurant and bar. You have 3 people in your room? I hope you can all share one towel. They say they'll bring more later, but that takes a minimum of 3 phone calls (if your phone is working). Your mini fridge is empty? Yep, that's not going to change either. This isn't a staff issue, they were all extremely polite, this is a Dreams/Ownership issue. Literally the only thing that saved this vacation for us with the location of our room. We had a beach front swim out that was lovely. Everything else was a major disappointment. This is our first and last experience with Dreams. Save your money.
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Jul 24, 2026
Save your money, bad food service
Our family vacation was completely ruined. We paid extra for the premium package expecting access to all amenities, especially since we were travelling with children. Unfortunately, this resort was a huge disappointment from start to finish. The rooms are outdated and poorly maintained. Our toilet didn’t work properly. We reported it several times—they would “fix” it for a day or two, then it would stop working again. The food was by far the biggest issue. The selection was extremely limited, both for food and alcohol. Many serving trays and plates sat empty and were not refilled. There was very little fresh fruit, and the quality of the food was poor. My children ended up eating pizza and pasta every day because there were almost no other edible options. Some of the fish was undercooked. What was most shocking was the hygiene. Birds, flies, and other insects were constantly flying over and landing on the food. In the heat, this felt completely unsanitary and unacceptable. The upstairs restaurant was especially disgusting. The experience was so bad that we regularly left the resort and went into town just to have decent meals at local restaurants. This was one of the most disappointing all-inclusive vacations we’ve ever had. It was a waste of money, and we would never return. Save your money and book somewhere else.