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Located 10 minutes away from Cancun International Airport, this family-friendly beachfront resort offers guests an all-inclusive vacation of Unlimited-Luxury®, where everything is included: 24-hour access to unlimited food and beverage options, à la carte dining with no reservations, endless activities for all ages and more. Suites feature comforts including a private balcony or terrace and a fully stocked mini-bar.
At Dreams Natura, guests will enjoy the benefits of Unlimited-Luxury® where everything is included, and no wristband or gratuities are required — 9 restaurants and 6 bar options are available so everyone in the family will be satisfied with options including kid-friendly menus, buffets, international à la carte restaurants, grilled snacks, a café and an ice cream parlor.
For those looking for a relaxing, upgraded experience, Preferred Club suites offers premium views, exclusive access to a lounge and special spa privileges.
There are endless exciting daytime activities like a water park and Rollglider aerial ride, one main pool, a lazy river, a splash pool for children, Explorer’s Club for Kids, Core Zone Teens Club and the Dreams Spa.
Dreams Natura Resort & Spa will now offer the Dreams brand signature Unlimited-Luxury® offerings, including:
•Gourmet dining options with no reservations required
•Unlimited international and domestic top shelf spirits
•24-hour room and concierge services
•Pool and beach wait service
•Refreshed mini bar with soft drinks, juice, bottled water and beer
•Daily maid service
•Endless daytime activities and nightly entertainment
•Four swimming pools, a rollglider aerial ride, water park, lazy river, the Explorer’s Club for Kids, and the Core Zone Teens Club
Woohoo! Book your beach vacay with CheapCaribbean and get MORE Perks at Dreams Natura Resort & Spa. Enjoy perks like free extras, upgrades and discounts you’ll only receive by booking with CheapCaribbean. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.
Location
Quintana RooProperty Information
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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5965 reviews
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Sep 04, 2026Amazing resort
Dieer was great at entertaining people he always had a smile on his face and his energy was amazing. He made our trip so great and he’s a great person!!
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Sep 04, 2026
Great Vacation for the family.
Love the food and entertainment. Especially Didier and Tania. Great people here.
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Sep 02, 2026I do not recommend this resort
The housekeeping team was excellent. They kept our room very clean and even came back in the early evening to freshen up the beds, which was a nice touch. The servers at the restaurants were also wonderful—friendly, attentive, and professional. My main issue was the limited variety of food available at the buffet and restaurants. The buffet restaurant served the same breakfast every day, and there weren’t many options for either breakfast or lunch. We also had dinner at the restaurants, but there weren’t many options to choose from. In addition, the Italian restaurant was closed on one of the days we wanted to make a reservation. We have visited many resorts, and we had never experienced a situation where a restaurant that guests expected to be available was closed. More variety and consistency with the dining options would definitely improve the overall experience. Unfortunately, our experience with the Preferred Club Lounge was very disappointing. The room key is supposed to be scanned to access the Preferred Club Lounge, but the door scanner was not working. The door could simply be opened, which meant that anyone, including guests who had not paid for the Preferred Club package, could potentially enter the lounge. What was even more disappointing was an experience I had with a staff member named Noe. I went into the lounge with my family to get some refreshments, and while I was getting food, Noe approached me and asked for my room number. Shortly afterward, another guest walked into the lounge and went to get refreshments, but Noe did not ask him for his room number. My wife noticed this and asked Noe why he had only asked me for my room number and not the other guest. He responded that he had already asked the other guest for his room number, even though we had clearly seen that guest walk in after us. At that point, we felt that we were being profiled, and what made the situation worse was that we felt Noe was not being truthful with us about what had happened. We had already been staying at the resort for three days, so this was particularly upsetting. Before making any assumptions, we decided to observe how other guests were treated. We noticed several guests who appeared to be newly checked in entering the Preferred Club Lounge, and Noe did not ask any of them for their room numbers. Overall, while the housekeeping team and restaurant servers provided excellent service, our experience with the Preferred Club Lounge—and particularly this interaction with Noe—left us very disappointed. Guests who pay extra for the Preferred Club experience should be able to expect proper access control and to be treated fairly, consistently, and respectfully. I hope management addresses both the access issue and the concerns about how guests are being treated in the lounge.
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Sep 02, 2026
Our 20th years Anniversary were awesome time there
Love the atmosphere of the resort and people were very friendly, especially Isaac from the VIP Experience, he made you feel welcome, special and comfortable to be there. I normally go to different resort when I am at Mexico vacation, but will look forward to go back to same resort for the first time.
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Sep 01, 2026Beautiful Resort, Amazing Staff, but the Sargassum Was a Major Concern
Overall, the resort was amazing, and we really enjoyed the property and its amenities. The lazy river was definitely a highlight, and I would highly recommend taking advantage of everything the resort has to offer. That said, I did feel that the entertainment was lacking and could definitely be improved. Unfortunately, the biggest downside of our stay was the sargassum. The smell was horrendous and extremely foul. I also noticed that the sargassum appeared to be burned during the very early morning hours, around 4:00 AM. The smoke and fumes were extremely heavy and actually exacerbated my mom’s asthma, which was very concerning. I strongly feel the resort should consider a different method of managing the sargassum, especially when the resulting smoke and fumes can impact guests with respiratory conditions. I also want to recognize a couple of staff members who truly stood out. Jesus, our poolside server, was wonderful. He was very attentive, friendly, and consistently made sure we were taken care of. Carlos at Bluewater Grill was exceptional. He was incredibly attentive without ever making us feel rushed, provided excellent recommendations, and delivered genuinely high quality service. He made our dining experience especially enjoyable and absolutely deserves recognition. Despite the issues with the entertainment and sargassum, we enjoyed many aspects of the resort, particularly the amenities and the wonderful service we received from staff members like Jesus and Carlos.