Restool Title
What We Love
- The gorgeous location, unparalleled service and luxurious dining provide the perfect mix to deliver a truly unforgettable experience. What more could you ask for?
Things to Know
- The resort has amazing food, and it's the only resort in the world with a AAA 5 Diamond Award for an all-inclusive getaway.
This resort not only answers the increasing demand by travelers seeking all-inclusive resorts, but also is redefining the standards for luxury in accommodations, impeccable service standards and hospitality. Designed to cater to all preferences and tastes,
the resort carefully designed each experience from oversized suites to an unparalleled selection of gourmet restaurants. A 1,378 sq. ft. suite adult-only section has been designed for optimum privacy and comfort, while offering restaurants, bars, a private
pool and even a separate check in area. Families are also guaranteed to enjoy the 1,270 sq. ft. suite and free-form infinity pool that includes a children's pool with an ocean front family section, as well as lounge bars and restaurants to spoil the little
ones. For the nature lover, the 1,184 sq. ft. serene site surrounded by lush unspoiled vegetation boasts a beautiful variety of regional nature ideal for bird watchers, with more restaurants and bars situated along the Zen Garden area.
At the heart of the property, the magnificent spa invites you to take a one-of-a-kind adventure for the body, mind and spirit. A unique selection of journeys will transport guests into a world of aromas, textures, flavors, and ancient healing rituals inspired
in the wisdom of diverse world cultures.
This hotel is All-Inclusive.
Features include:
- Breakfast, lunch, dinner and snacks
- Unlimited domestic and selected international premium brand beverages and wines
- 24-hour in-suite dining
- Taxes and gratuities
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6982 reviews
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Sep 06, 2026Exceptional service from start to finish — this team treated us like family
Carolina was the highlight of the team — prompt replies at any hour, appointments booked almost as soon as we asked, and constant clear communication. She arranged a same-morning Bacal massage at SE Spa (incredible — do the Water Ceremony beforehand), got the bike tour team to make an exception so my wife could join, set up a wonderful babysitter (Sofia) for our son, and even had a special surprise ready for him that completely made his day. Alfonso was equally dependable, handling everything from minibar restocks to helping us pack on departure day. Aaron, the guest service manager, went above everything. When I reached out disappointed that I hadn’t known about some restaurant closures during our stay, he personally arranged an upgrade for us and kept checking in throughout the trip to make sure we were getting the highest level of service. That kind of ownership is rare. As vegetarians, dining could have been a challenge, but Noe at the Bistro went above and beyond to accommodate us — coordinating with the head chef so vegetarian options were ready each day, always with a big smile and ready to help. Fernando and Daniela, our waiters, remembered our names from day one and greeted us warmly every morning — it genuinely made our days better. Dinners at Sen Lin, Cocina de Autor, Frida, and Lucca were all excellent, the suite move was seamless, and every small request was handled instantly. We will absolutely be back!
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Sep 06, 2026
Business trip in paradise
We came on a business trip with our company and I must say it was a wonderful resort, people were so nice and the service outstanding, Lio our concierge always greeting us with a warm good morning coming out of the suite. Thank you all for everything.
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Sep 06, 2026
Perfect expérience
What an expérience ! Alfonso Alamila and Carolina Collado, pur butler, give us a perfect service. The hôtel is very nice and good is perfect. We traveled a Iot and it was our best all inclusive expérience. We recommande !
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Sep 03, 2026
Wonderful
Wonderful experience from start to finish! The entire experience was great, but what really stood out was the staff. Food was great. Everyone was incredibly friendly, welcoming, and genuinely attentive. It felt like they took the time to get to know you as a person rather than treating you like just another guest or another face passing through. From our concierge Alfonso and Braulio who made the stay extra special for our kids (and us!) to everyone at the bistro Lizzette, Jose, Francisco & Adan who quickly made the effort to know us. And Daniela went out of her way to accommodate us and make our Mexican experience feel and taste authentic! That personal touch made the stay feel special and truly enjoyable. I would definitely stay here again!
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Sep 03, 202690% of resort closed
I think many of these reviews might be AI-generated because I just came back from Gran Velas. Almost everything was shut down, including the Kids Club and Teen Club. They set up a small hotel to serve each function, but my kids did not want to spend a long time in a random hotel room. The main buffet, Zen pool, and several restaurants were closed. When we raised these concerns with the assistant manager, he noted that at least the weather was good. I'm not sure this hotel is worth it, especially since they didn't communicate that the resort would be essentially shut down for construction on major portions. Good service means addressing problems and solving them, not making the guest feel unwelcome, hoping for what was advertised online, and paying a premium for nonexistent services.