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9301 reviews
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Sep 05, 2026Great poolside experience thank to Guadalupe.
Had an amazing time at this resort and so much was due to Guadalupe. He was so kind and attentive I can not express enough the great care he took of us. He is a shining star at Hacienda Del Mar!
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Sep 02, 20262 star resort
This is truly a 2 star resort. Avoid at cost… Do yourself a huge favor and stay somewhere else. There are hundreds of better choices in Cabo San Lucas that offer clean rooms, great food, and better overall resort conditions. This place is an overpriced disappointment.The Rooms & Pests: The rooms were absolutely filthy. There are huge gaps underneath the doors, which allowed one-inch cockroaches to freely walk into the room and visit us during our stay.Dirty Facilities: The pools are dirty, and the pool lounge chairs are old, stained, and filthy. Good luck finding a spot anyway; guests claim chairs by putting towels on them at 6:00 AM, leaving them empty most of the day while management does nothing. The landscaping looks nice in some select areas, but it is terrible and neglected in others—especially right by the pools.The Beach: The beach is non-swimmable. Furthermore, there are absolutely no lounge chairs provided on the sand.Food & Pricing: The food is average at best, and the pricing is completely outrageous for the quality you receive.Management & Service: The service here is terrible. The employees lie, and management is a total joke because they back up the lying staff instead of helping the guest.Timeshare Nightmare: The timeshare sales experience they put you through is horrible. They make endless promises that they have absolutely no intention of keeping.Save your money, skip the stress, and book a different resort.
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Aug 15, 2026
Terrible Experience!! Beware
Do not stay here, and beware of their representatives stationed at the airport. They will paint a picture-perfect scenario and offer incentives—like discount rental car quotes or free perks—just to lure you into attending a "presentation." Once you are in the presentation, management turns to high-pressure, manipulative sales tactics to force you into buying a membership. If you decline, the staff's attitude turns completely hostile, making you feel disrespected and mistreated. To make matters worse, they will charge unauthorized fees to your credit card without proper consent if they feel you aren't a fit for their sales pitch. Save yourself the stress, avoid the airport sales traps, and book somewhere else that values its guests instead of treating them like targets for a timeshare push.
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Aug 05, 2026
Coming to Cabo!
Our family always looks forward to returning to Hacienda del Mar in Cabo as members. From the moment we arrive, we are greeted with warm smiles and genuine hospitality that make us feel right at home. Every vacation here is filled with wonderful memories and pleasant moments. We especially want to recognize the incredible activities team at the pool. Nico, Nataly, Alejandro, and Angel go above and beyond to make every guest feel welcome. Their enthusiasm, kindness, and positive energy are contagious. As parents of a son on the autism spectrum, it means so much to see staff who are patient, inclusive, and genuinely happy to engage with him. They made him feel comfortable, encouraged him to participate, and celebrated every moment with him. Thanks to them, activities like painting, salsa dancing, and water aerobics became some of the highlights of our vacation. We would also like to give a special thank you to Guadalupe, who has been taking care of our family at the pool since 2013. It is always a pleasure to see his welcoming smile and friendly personality. Year after year, he goes out of his way to provide exceptional service and make sure our family has everything we need. His kindness, professionalism, and genuine care are just a few of the many reasons we continue coming back to Hacienda del Mar. Thank you to the entire Hacienda del Mar team, and especially to Nico, Nataly, Alejandro, Angel, and Guadalupe, for creating such a welcoming and inclusive environment for our family. You have made every visit truly special, and we can't wait to return!
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Jul 28, 2026
Amazing customer service!
The entire stay has been so great! But I have to mention one individual who constantly went above and beyond for us - Guadalupe, who works at the pool by De Cortez, was one of the most attentive individuals I’ve had the pleasure of meeting. I so appreciate his kind demeanor and amazing customer service. Hacienda Del Mar, make sure to hold onto this amazing guy!