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Honors redemption bookings include accommodations for 2 guests. Additional guests ages 5-12 will incur a nightly rate of $90; guests ages 13+ are $180 per night. Charges are collected at check in. Contact resort for details.Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our all-inclusive resort features 12 all-inclusive dining experiences, a 6300 sq. m. indoor-outdoor convention center, health club, plus kids and teens clubs. Drink in ocean views from our suites and spend sunny afternoons in our two pools. The airport and Cancun’s Hotel Zone are within 20 minutes.

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory All prices are quoted in USD. Charges are payable in the local currency at applicable hotel's exchange rate.
Advisory The Mexican Government will be charging all guests in the area of Municipality of Benito Juarez, Cancun, Quintana Roo an Environmental Sanitation Tax of a minimum $4.50 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
Advisory Honors redemption bookings include accommodations for 2 guests. Additional guests ages 5-12 will incur a nightly rate of $90; guests ages 13+ are $180 per night. Charges are collected at check in. Contact resort for details.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5652 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Kids summer vacation

    Very good food and great service and room was new but beach was not great very small and not very clean. This is not a good option if you are a beach lover or want to spend your time in beach.

    Sep 01, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unsafe hotel, overcharged

    Such an unsafe facility. There’s no beach (which we knew) but the pool is full of broken tiles and cement. People getting cut and bleeding every day, including my children. One adult had to go to the hospital to get stitches. The hotel offered NOTHING. Emailed Hilton since we returned and haven’t heard back over 2 weeks now. Also was overcharged from my original booking, hotel staff “couldn’t” figure out why. Hilton also hasn’t responded about that.

    Aug 26, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved It!

    I spent an amazing week at the Hilton Cancun as a guest fitness instructor. From check in to check out, my husband and I were in awe of the resort and its phenomenal staff. I met William in the gym on day one and he was very welcoming. He gave me a tour of the facility and made sure that I had everything I needed for my daily classes. The resort is very clean. We spent most of our days poolside with margaritas in hand. There are many restaurants to choose from and nightly entertainment. I would definitely stay here again.

    Aug 23, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful stay with amazing staff!

    We had a wonderful trip!! Julian the bell man was fantastic. He immediately made us feel so welcomed and showed us all the great amenities. When it time to leave, Julian helped us get checked out smoothly. This made our trip extra relaxing. We will definitely be back!

    Aug 23, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Service!

    The service here was amazing! Shout out to Julian as our bellman, Novoa and Guillermo as our bartenders and all the other staff who made our stay special.

    Aug 23, 2026