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Rise to alluring new heights at our adults-only luxury boutique hotel, Hyatt Centric Playa del Carmen. Crowned by a spectacular signature rooftop playscape with 360-degree views, the hotel offers a block-long infinity pool, panoramic seascapes, two on-site restaurants, live DJs, a vibrant social scene and luxe cabanas where you can kick back and soak in Mexican bohemian vibes. Ideally located on Quinta Avenida in central Playa del Carmen, you’re perfectly positioned to laze on sandy beaches, comb 22 blocks of premium shops, nosh on native delicacies or explore a trove of iconic attractions like ancient Mayan ruins. Define your adventure and discover this cultural mecca from a luxurious Mexican oasis.

Property Information

Total available rooms and suites: 92

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32(Plus Taxes) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2639 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent

    Ernesto was a very good waiter, he treated us so so good And every time very kind 🤍🤍

    Sep 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Relaxing Day

    Excellent service from Karen ,Daniel , JC , Diego. I will always come back when in PDC . AMAZING FACILITIES, VERY CLEAN BATHROOMS.

    Aug 27, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    NFL Athlete Yolo Elite

    Ernesto I had the best time with him. He is very professional. When yiu visit hyatt ask for Ernesto at the pool.

    Aug 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Feeling awesome

    This guy is amazing with a great energy! Francisco Connie and JC

    Aug 19, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Francisco!!

    I had the best service in my Vida with Francisco in the bar - on the rooftop. Very kind very funny very friendly. I think he should be valued

    Aug 19, 2026