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Resort Details
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1814 reviews
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Sep 03, 2026Quiet, Intimate Resort with Great Food & Amazing Staff
We really enjoyed our stay! The resort has such a quiet, intimate atmosphere, and we loved the location. The food at Tempest and Capri was excellent and definitely worth mentioning. A special shoutout to Edgar from the entertainment team! He was fun, personable, and incredibly friendly. His great energy made our experience even more enjoyable. Overall, a wonderful stay and we’d happily come back!
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Sep 03, 2026
Best Value, Best Service, Adults Only, what else do you want?
I went here when it was Secrets Capri and even though I had great memories, I was a bit worried with it becoming a Hyatt. This is by far the best Value for what you get, especially if you are a UVC member with a 1:1 exchange. The service 5/5 (TOP NOTCH), throughout entire trip, several times during the day, I would comment of how impressed I was with the service overall. From the check in process, to the wait staff, the pool staff, EVERYONE we ran into were usually smiling and greeting us. The hotel is not the most modern but it's very charming and it's not a huge spread out resort like other places in the area. The food and drinks 4.5/5 and it was a surprise to even see sushi on the menu. Breakfast buffet was great and omelet ladies were fantastic as well. Is this place better than Moxche, Moroma, Isla or the Vine? No, but it's about 30-50% less as well. Overall, we will be back, especially for the value.
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Sep 02, 2026Great for a quiet trip
We visited the Hyatt Zilara Riviera Maya for our honeymoon in August and had a great overall experience. Our room was ready immediately when we arrived and we were met with cool drinks, and a bottle of prosecco in our room. The resort was exactly what we were looking for, quiet and relaxing. We really enjoyed the food, but particularly loved the hibachi restaurant (we were the only people to book at our timeslot so we had a private experience). The coffee bar is absolutely amazing, we were addicted to the Mocha Frappes, and would bring them down to the pool with us early in the morning. The pool staff are incredible, Carlos and Michelle were amazing. We are still thinking about the drinks that carlos brought us. We also attended the sushi class and movie trivia. We were terrible at making sushi but had so much fun anyway, and the movie trivia was different from what we expected but we had fun (we won!). The only downside was that both my husband and I both got covid midway through our trip. Our last day was spent in bed with room service soup. We believe we contracted it from the resort as we read another review from someone staying around the same time that we did. It's no one's fault, and honestly how our luck goes. Overall we had a great time and would gladly come back.
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Sep 02, 2026
Quiet relaxing experience.
The hotel is overall excellent. The hotel and room were clean and modern. If you are looking for a relaxing very quiet vacation, this is a great choice. There is no night life at this hotel There are only 3 or 4 choices of restaurants but the food is very good.
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Aug 30, 2026
A Place To Chill and Relax
Fourth trip, this place has our vibe! We will be back soon. The staff is considerate and amazing. Each person there makes you feel special.