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What We Love
- Watching the exceptional performers and entertainers at the theater shows.
- The lavish massages and baths are far to heavenly to resist.
- There's a fully equipped gym and health club to keep that beach bod in tip-top shape.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Snorkeling is free at the second largest coral reef in the world.
- Your children can go burn off all their energy at the Kids Club or kids pool.
Perched on white sands with a view of the alluring Caribbean Sea, Iberostar Cancun delivers a shell of an all-inclusive good time for all ages.
All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacay! Aside from the beautiful beachfront location, the resort’s unique bungalow accommodations make for some happy grounds. With luxury amenities like pools, bars, entertainment and water activities, this delightful resort offers beachy goodness to all those who arrive.
Location
BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9010 reviews
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Sep 06, 2026Wonderful experience at Iberostar, again!
This is our fourth time at an Iberostar resort in the Caribbean, and once again, we had a wonderful experience. The food was absolutely delicious—we enjoyed meals at La Ventana, Cozumel, Cedral, and à la carte at La Pagoda; everything was exquisite. We decided to eat only cooked food to be cautious, and there were always plenty of tasty options. On a couple of days, the beef was a bit tough (the knife wouldn't cut it), but there were so many other dishes to enjoy that it was never a problem. The staff truly made our stay special: everyone was so kind, knowledgeable, and always eager to help. We especially remember Jesus at La Ventana and Ruth from housekeeping, but wish we could recall all the other wonderful team members who made our visit fabulous. We noticed that waiters at formal restaurants wore long-sleeve uniforms, and we were wondering whether they could use short sleeves, as the weather is really hot even at night. The resort itself is beautifully maintained; the AC was a lifesaver in the August heat, and we loved seeing the local wildlife—we spotted iguanas, parrots, bats, and even an armadillo! Snorkeling was a highlight. We went with Dressel Divers International, who were punctual, had a great ship and equipment, and treated everyone with patience, especially less experienced swimmers. Flavio and the whole crew were fantastic, and we would happily choose them again for future trips. All in all, we had an amazing time and are already looking forward to coming back!
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Sep 03, 2026Frustrating stay and will not go back
Check-in nightmare: The price we confirmed at booking was not honored on arrival. Staff spent an hour and a half trying to upsell us on a room upgrade we never asked for, and only backed down after we pushed back — at which point we were given one of the worst-located rooms in the resort with a poor view, seemingly as a consequence of not caving to the upsell. Restaurants never matched the app: Restaurant hours listed in the resort app were consistently wrong. When we asked staff for clarification, they often didn’t know the correct hours either, which made planning meals frustrating. Concierge steered us toward a scam: We asked the concierge for help booking a tequila tasting, and they recommended a company with numerous reviews warning it was a scam. We’d strongly encourage other guests to double-check any outside excursion recommended by staff before booking. Food was subpar across the resort, and honestly, very little of what we were told — by resort staff, concierge, even local taxi drivers — turned out to be accurate. It made the whole trip feel like we couldn’t trust the information we were given. The one bright spot: The lobby bar. Drinks were fresh and the selection was solid — genuinely the only part of the stay we’d praise. Overall, 2/5 stars, and that’s generous given how much of the trip felt like miscommunication, upselling, and misinformation.
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Sep 02, 2026
Amazing
I love this place; the staff is amazing.
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Aug 30, 2026
THE BEST HOLIDAY!
Fantastic experience at Iberostar Cozumel! we have visited many Iberostar’s before and we must say this is one of our favourites! The Entertainment team are truly excellent! Massive shout out to Humberto for being a fab star friend including everyone in games and the entertainment! Love all the evening entertainment shows from Rock show , Boogie nights , Mayan Beach fire show to Latin Dance party night! Excellent professional singers! the daytime activities are great for everyone to get involved! Lovely atmosphere at the hotel! Great food and drinks! Good variety of cocktails! the Buffet has a massive variety of food for everyone and the 3 Al carte restaurants are great! The beach has no seaweed , clear sea water to swim in and plenty of sunbeds around the pool and beach.
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Aug 30, 2026
Entertainment
Humberto and the entertainment team are amazing. Lived boogie nights show and all the fun games throughout the day. Great resort