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Indulge in a revitalising retreat at one of the best Cancun resorts, JW Marriott Cancun Resort & Spa, where personalised service, modern rooms with private balconies and elegant suites showcase the Mexican Caribbean experience. Enjoy spacious accommodations with access to the area's most desirable attractions. Explore nearby Mayan ruins and discover Cancunâ??s vibrant nightlife. Watch the sunrise over the turquoise Caribbean Sea, unwind with a dip in the infinity pool, relax in a beachfront cabana, or embrace well-being through the resortâ??s expanding wellness experiences, including sunrise yoga, sound healing baths and mindful activities designed to inspire balance. At the heart of this journey is Sens-yah, our Mayan-inspired spa, proudly awarded Four Stars by Forbes Travel Guide. Savour global flavours at SYBIL, Sasi Thai, Gustino Italian Grill, Bella Candela, Bravio Spanish Cuisine and La 16 Mexican Cuisine, then raise a glass with creative cocktails from the JW Lobby Barâ??s 50 Margaritas Menu.

Property Information

Year Built: 2001
Last Renovation: 2019
Floors: 14
Nonsmoking rooms: 447
Suites: 74
Total rooms: 373
Total rooms and suites: 447

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory This hotel is NOT an all inclusive property.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Tax: US $5(Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Tax: US $35(Plus tax) per room, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 13

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1541 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic resort to relax in and enjoy pool and spa time!

    Convenient location at the middle of the hotel zone. Well maintained and clean resort even if scattered signs of age (some elevators being renovated at the time). Beautiful design of long main family friendly swimming pool with an infinity pool view of the sea. Excellent beach/pool food at the poolside restaurant. Service was attentive, professional and consistent throughout all interactions! Gym, Spa facilities (indoor adults only pool & jaccuzzi), the Spa services, were all fantastic and well maintained. Room was spacious and had a fantastic view. Nice mix of restaurants to try, gift shop also had good supplies. Overall a fantastic stay, appreciated that it is NOT all inclusive since we don’t want everything bundled.

    Sep 03, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A outstanding Marriott property in Cancun Mexico

    An amazing hotel experience. Well located in the middle of the hotel zone overlooking the Caribbean Sea, it’s a fabulous Marriott property. The pool, the bar, the restaurant and common areas area all top class. As a lifetime Titanium Elite member I have travelled to a lot of Marriott properties around the world and I would rate this as one of the better ones. It was off season so occupancy was low which made it all the better for a quiet family vacation in a top location

    Sep 01, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Babymoon Ever!

    The JW Marriott Cancún made our babymoon so special. From the moment we arrived, everyone was so sweet and thoughtful with us, but what really stood out was how personal they made everything feel. They took the time to handwrite cards for us and our soon-to-be baby girl, which honestly meant so much to us. A huge thank you to Eliza, Edgar, Lizeth, Lulu, and Julio Ruiz for making us feel so welcomed and cared for. Lizeth from Bravio especially went above and beyond and even got our baby girl the cutest little gifts. It was such a sweet surprise and something we’ll always remember from this trip. We are so grateful for all the love, care, and attention everyone showed us during our stay. We had such a beautiful babymoon and truly felt so special. We can’t wait to come back with our baby girl someday! 🩷🩷🩷

    Aug 14, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience!

    Beautiful experience, thank you for helping me celebrate my birthday and creating memorable experience. Fabiola gave me a lovely surprise while enjoying poolside. Thank you so much for going above and beyond!

    Aug 12, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great Hotel - Currently under construction for remodel

    We stayed at this hotel a couple of years ago. The service was incredible as it was last time we stayed. We felt like the quality of the food in the restaurants was not nearly as good as our first stayed a couple years ago and the restaurants have been rethemed. The restaurant service was excellent however. We were also disappointed that the entire lobby was closed due to remodeling, and we were not notified of this in advance. We likely would not have come until the work was complete. It definitely detracted from our overall experience.

    Aug 12, 2026