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What We Love
- Choose between relaxing in the hot tub on your room terrace or stepping directly into the pool.
- The Concierge Services make your vacation a memorable experience.
- The resort is located between Cancun, Tulum and other unforgettable tourist destinations.
Things to Know
- Guests have access to the nearby Grand Sunset and Grand Rivera resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort offers wedding packages for celebrating your special day in Playa del Carmen.
Located on clear Caribbean water, Platinum Yucatan Princess All Suites & Spa Resort is sophisticated and contemporary in design and presentation. Modern touches weaved into this all-inclusive, luxurious style of a Mexican getaway you just cannot miss.
All-inclusive means stress-free getaways: drinks, food and activities at your resort are included in the price of your vacay! Another perk: this resort is adults-only. Start your day by indulging in the myriad massages, facials, body scrubs, and body treatments at the spa. When you're ready to get moving, the resort has you covered, so don't worry about getting in your workouts! There's a fully equipped fitness center for the gym rats, free non-motorized water sports, a multi-use court for various sports, 6 tennis courts and more.
With all this activity, you're bound to get hungry and the resort has you covered. The international buffet serves breakfast, lunch, and dinner. There's an Italian restaurant, a Grill/Tex Mex-option, another international eatery, and a sushi/Teppanyaki hot spot. The pool area has its own restaurant and snack location, and there's a grill in the beach area. For a more adult beverage option, there are 8 bars including swim-up bars all serving tasty drinks to lubricate your dream vacation. So whether you're into relaxing by the pool all day or mingling at a posh bar, Platinum Yucatan Princess will get you where you want to go. Just don't forget to pack some stylish clothes!
All-inclusive features include:
- Adults-only
- Free internet connection
- Meeting facilities
- Wedding packages
- Medical Center (doctor on call 24 hours)
- Access to the facilities and services of sister resorts
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8864 reviews
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Sep 05, 2026Solid 3 stars
Older resort out dated decor. Was off season so the advertised amount of restaurants was false. Only 1 or 2 open each day. The buffet was OK and one of the open restaurants a few days. The staff were good and friendly except the grumpy dude at the concierge desk. The General Manager Hector was helpful getting us an upgrade from a not so good room. The bellman Amaury was outstanding taking care of a few requests. The Sunset and Grand would be a better choice.
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Sep 02, 2026Would book again!
Beautiful location, excellent service and good overall value. Buffet had a large selection and the restaurants had great menu offerings. Fun atmosphere, but relaxing and plenty of quiet spaces. Room was large and clean. The lounge chairs and cushions could be replaced.
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Aug 31, 2026Amazing hotel
Great staff and had a ton of fun
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Aug 27, 2026
Paulette Made This Birthday Trip Unforgettable
From the moment I booked my stay, Sheila Paulette Cruz was absolutely amazing. About an hour after making my reservation, I contacted the hotel because I wanted to arrange a birthday surprise for my best friend. The hotel gave me Paulette’s contact information around 10 PM. I honestly thought it might be too late to message her, but I reached out anyway, and she responded almost immediately. From that first conversation, she went above and beyond. She sent me a full picture menu of decoration options and helped me choose exactly what I wanted. She offered to assist with dinner reservations, champagne, transportation information, and anything else I might need. She also helped arrange a birthday cake and sent me an incredible list of flavors to choose from. I ended up requesting a flavor combination that was not even on the list, and she still made it happen. Paulette did not simply take my requests and disappear. She stayed in communication with me before the trip, checked in again before we arrived, reminded me about the arrangements, and continued checking on us throughout our stay. She even helped me think through different ways to surprise my friend with the cake and was willing to coordinate with other staff members to make everything come together. What impressed me most was that I never felt like she was just trying to sell me extras. She genuinely cared that everything was arranged properly and that we were happy. She made sure I felt completely accommodated from beginning to end. The room decorations were beautiful, the surprise stayed a complete secret, the cake was wonderful, and the entire experience came together better than I could have planned on my own. Paulette was kind, responsive, patient, helpful, professional, and incredibly thoughtful. She truly helped turn this trip into a special memory for us. If you are staying at Platinum Yucatán Princess and have the opportunity to work with Sheila Paulette Cruz, please do. She is exceptional at what she does. Thank you so much, Paulette. You were one of the best parts of our experience.
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Aug 27, 2026
Luxurious and relaxing holiday
Had a wonderful two weeks at the hotel. Super relaxing stay during the quiet season, and all services were 10/10. Spa services by Diana, Marcelina and Maria were the perfect start to our vacation. The buffet and 4 restaurants on site had very nice food, both Mexican and international quisines, and the service by Karen, Miguel and Bryan was nice and welcoming. Our bartender, Fernando, made amazing cocktails, which he personalized for us when we wanted to try something off menu. The room was nice and clean, and felt very private and luxurious. Finally, we really recommend you book a tequila tasting with Miguel Luna, who is extremely knowledgeable and during the tasting explained the process of making tequila, and it’s origins.