Restool Title
What We Love
- The modern design of this hotel will have you feeling like royalty in no time!
- Having access to Riu Dunamar next door makes for double the fun.
- Being away from the busy Hotel Zone in the heart of Cancun provides so much tranquility!
Things to Know
- This resort is located right on the beautiful beach of Cancun!
- You can't beat the location! Connected to Riu Dunamar Hotel, you get twice the amenities!
Property Information
{{title}}
Resort Details
Dining
Amenities
Activities
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 24Dec26 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4966 reviews
-
Aug 31, 2026Best Hotel Riu Palace Costa Mujeres - Mexique for Great Vacation !!
Riu Costa Mujeres—the place where I spent the best 10 days of vacation. Everything was perfect: the activities, the exceptional meals (both at the no-reservation buffet and the specialty restaurants), the magnificent beach, and the staff who were incredibly attentive to guests. The cleanliness—both in the hotel and the rooms—was truly outstanding (150% out of 100%). I recommend it to everyone for a wonderful vacation; it is a clean, safe place with great food. Bravo, Riu Palace!
-
Aug 31, 2026
Great hotel, fantastic staff! Shout out to Jose & Cristo
The hotel is beautiful, rooms are great (especially Elite Ocean Front w/plunge pool!). The staff are all great-- but Jose and Cristo at the Elite Pool Bar are the BEST!!!
-
Aug 21, 2026
Party of 11!
Family of 11 here! We enjoyed this resort so much we did it again with our family! 4 children 7 adults. The best time ever! Everything was great! It was HOT though lol but it’s summer! My grandkids fell in love with Abel at the buffet dining room . The nicest man ever! So attentive! Good was great, staff very nice, clean clean grounds and the water park a big hit, as well as the neon party next door the kids had a blast! Thank you RIU you never disappoint us! Till next time!
-
Aug 10, 2026
RIU Palaces never seem to disappoint
Really nice hotel Arrival, as always with RIU flawless , key ready straight to our room , our cases turned up soon after. Room, standard RIU Palace room, if you've been in one they're all the same , thank god. Pools, standard sqaureish type pools that are only cold in the morning, no problem with beds , lots of shade , water park ok , adult only/bar pool looks like it could bleach your swimwear if you stay to long, which lots of adults do, but never a problem. Beach, very nice very shallow water , some seaweed, or whatever they call it, but never a problem, loads of beds some in shade of palm trees, sometimes. Food, buffet good, al a carte good, never had a problem with food at RIU hotels. Entertainment team, only bother you if you show interest, which is appreciated, evening entertainment is usually good, dont take it too seriously as its not Broadway or the West End but Mickey Jackson is worth seeing. White party is great but loud and sweaty, we lasted 20 minutes, but we tried. The complex is massive but it really is out of the way and nothing is close , not even a shop, but you have everything at your finger tips so no need to leave. Finally staff, never had a problem with any of the staff at any of the Rui's, even when my daughter was injured and taken to the hospital they were tripping over themselves to help.
-
Aug 08, 2026Terrible service
Currently at the hotel and it’s nearly impossible to get drinks unless you are from Mexico or South American and speak Spanish. They completely ignore you and serve others ahead of you. Do not recommend coming here. I’ve been to Mexico many times, other areas of the Caribbean as well as other Riu’s. Never had this experience before.