Restool Title
What We Love
- No reservations are needed at any of the restaurants.
- There’s a full calendar of supervised activities for kids ages 4-12.
- Get a bottle of tequila sent to your room for your birthday!
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 30 minutes away from the airport.
- The Mayan ruins are on-site and nearby at Chichen Itza. For history buffs, it's a great dose of antiquity.
At this seaside slice of heaven, you’ll find an off-the-charts beach vacation waiting for you. Riu Palace Peninsula is everything you’ve ever wanted, plus more. The resort is all-inclusive meaning a stress-free getaway: drinks, food and activities are all included in the price of your stay!
Take a day trip to Isla Mujeres to see the sea turtles or rent a moped or scooter and ride around Cancun. The resort’s rooms offer beautiful views from the balconies or terraces. Celebrating a birthday? A bottle of tequila can be sent to your room! Guests report excellent service that makes them feel like royalty. Don’t forget to head to the spa for the massages, steam baths and saunas or rent jet skis or go scuba diving for an epic adventure. For those who want to get away from the kids, the resort offers adults-only deluxe villas in an adults-only area. Lounge around all you want in peace in quiet.
The resort also offers the RiuLand program that takes care of the kiddos with entertainment and activities for a family-friendly getaway. No matter if you’re escaping to paradise with the family or your significant other, Riu Palace Peninsula has it all!
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Service Charges
Maid: Included in vacation price.
Bellman: Included in vacation price.
*Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.*
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 24Dec26 - 31Dec50
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9377 reviews
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Aug 29, 2026Best Holiday Ever 🩷
We have just arrived home to the UK after 2 weeks here with our 2 teenage girls. It has been the best holiday we have ever had! The location is perfect, the staff are always willing to go above and beyond. The rooms are lovely and fresh and clean with maid service every day and mini bar refilled everyday. We are a family of all vegetarians and had no issues with finding g something to eat. The waiter service around the pool was fab, drinks were delivered without asking. The girls loved all of the day time entertainment delivered by the entertainment team and were never bored. The shop In the hotel was ridiculously priced with 10USD for a packet of crisps!! There is a chemist within a 5 minute walk and an oxxo store just a short walk further. I would go back here in a heartbeat 💗
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Aug 18, 2026STAY AWAY IT YOU HAVE KIDS
What a horrible experience! We’re only on day 2 of our trip with our family of four, including a 5-year-old and a 13-year-old, and both kids are already terribly bored. The hotel itself is nice and recently renovated, but unfortunately, there’s very little to do besides the pools—which are absolutely scorching hot. The staff has been just okay, and the food is nothing exciting either. I even asked the Riu manager if there was any possibility of transferring to another Riu that might be more fun and family-friendly for the rest of our week. His response was, “All RIUs are the same,” unless you stay at an adults-only property. 😳 You know a hotel is boring when it’s only 8 PM and the entire lobby is packed with kids sitting around on their iPads and phones. I’ve honestly never seen a hotel lobby this full at this time of night! If you’re traveling with kids, I would seriously think twice before booking this resort. STAY AWAY if you’re looking for entertainment and activities for the whole family—your kids will be bored!
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Aug 11, 2026
New resort with plenty of potential - but not ready yet
New resort with plenty of potential - but not ready yet I’m currently staying at the hotel and, having experienced it first-hand, I think it’s important to give a balanced review. The hotel has only recently opened and, to be fair, everything is very clean, fresh and new. However, it is clear that the property still has a considerable way to go before it can genuinely be considered fully operational. One of the biggest disappointments has been the swimming pools. With temperatures of 90°F+ (32°C+), the pool should be somewhere to cool down and escape the heat and direct sun. Unfortunately, the water is extremely warm and provides very little relief. In this climate, I would expect at least one properly temperature-controlled pool. There are also still a significant number of floors and rooms undergoing renovation, with loud remedial/construction work taking place daily from morning through to evening. This can be quite disruptive and is not what you would expect when paying for a relaxing resort holiday. The hotel itself has plenty of potential, and I’m sure that once the remaining works are completed and the operational issues are resolved, it could become a very good property. Based on my experience while currently staying here, my recommendation would be to wait at least another three months before booking. Give the hotel time to finish the renovation works, resolve the operational issues and get everything fully up and running. At the moment, it feels more like a new hotel still finding its feet than a fully operational resort.
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Aug 05, 2026Bait and switch- find anywhere else to stay
Save yourself a headache and find a different resort. I directly booked through the RIU app. 2 adults and 2 teens. Paid for 3 adults and a child ( ages 15 and 12). No flights just hotel. Flew in on Sunday. Double checked daily and even called ahead 48 hours prior to confirm our Oceanview jr suite with queen beds. Also pre-checked in and had copy of check in that was confirmed. At check in, we immediately received RIU palace bracelets, paid the hotel tax and confirmed the room. The man was about to give us room keys when the manager, Ira, walked over and denied us. We were heavily discrimined against. 2 other parities argued with staff at the same time we were. A party of 6 was yelling at staff because half their party was arriving on Tuesday and they separated them between caribe and peninsula. The person said they only had 3 rooms left. Ira the manager walked over and cancelled my reservation in front of us. I complained and said I have seen on the FB fan page that others were upgraded to villas. Why is my family being left out. I was just told "it is what it is". They then demanded I sign a release of liability for this issue. We said no we refuse. We then called customer service and they told us oh well go to caribe. We only asked for access to restraunts since my husband has severe garlic allergy. We were denied everything. No compensation. No upgrade at caribe. NO REDUCED RATE!!! Same price for lower level hotel. They told us they would have their RIU service drive us next door for free. As we were arguing, another party arrived. 5 people with a toddler. They gave them room keys, bracelets and signed them in immediately. I asked what a type of room and they said jr suite, same as us. I then argued about them getting in and well as the other man saying they had 3 rooms left. Split my kids and my husband up...2 to a room. They said no you need to leave now. We can confirm the discrimination. We then were called a public taxi and took a 1 min ride next door. At check in. I even called, texted and kept checking my riu app. I'm here now and my riu app still says I'm at the palace peninsula, when we are at caribe. Way smaller room. Full size beds, lower quality alcohol and not much for my teens to do. I would rebook ASAp instead of being told at the arrival reception desk
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Aug 02, 2026
Discriminatory and deceptive business practice.
We were had an ocean view room booked months in advance and when we arrived at the hotel they began to check us in. we signed the paperwork, paid the taxes, received the bracelets for the all inclusive package. Then Ira walked up to who had just checked us in and whispered something to him in Spanish. He came back and all of a sudden they didn't have a room any longer and none were available. Another family with children walked in after we did and they received a room. We were 100% discriminated against and forced next door to a hotel with half the amenities and smaller beds we will not fit in. I have food allergies and needed a multitude of options and now have hardly anything I can eat. You are 100% taking a gamble booking with Riu and they should be ashamed of their deceptive business practices.