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Experience the ultimate sun-soaked escape at Sunscape Cancun Resort & Spa, where all-inclusive fun meets beachfront relaxation in the heart of the Hotel Zone. Indulge in a wide array of dining options with multiple restaurants offering international flavors, from classic Mexican cuisine to Italian specialties and global favorites. Sip on unlimited domestic and international beverages at bars and lounges ranging from laid-back beach spots to lively lobby settings. Whether you’re lounging by the pool, soaking in the ocean breeze, or enjoying the exclusive beach cabanas, every moment invites you to relax. Families and adults alike will find tailored spaces and experiences, including a splash park, beachfront activities, and engaging entertainment for all ages.

Property Information

Total available rooms and suites: 458

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Room taxes are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed: Small Dogs Welcome
- Only for service dogs

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 18125 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Javier Is The Best!!!

    Javier was a well-rounded server for us! Very kind, calm energy, and overall an amazing server for the environment. I appreciated his efficiency.

    Sep 06, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Filiberto el jefe

    Great experience , Very friendly people and one of the best waiters is Filiberto

    Sep 05, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved it

    Love it here!! Kids had a great time!! First time for our kids to be there and they loved the entertainment room for them! Volleyball game was fun too!!

    Sep 04, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice but old hotel

    On positive side : good service and food, on negative : hotel required renovation. That what you need if on a tight budget.

    Aug 31, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It was OK for the 1300 I paid. I think I was robbed a little bit but food was horrible.

    I gave it because I thought the food was horrible, the yogurt was dated July. I think we’re into August. the room was nice. I didn’t notice nobody begging for tips a lot seem like I was the only one they’re giving out tips at breakfast lunch and dinner. I don’t understand why no one was giving out tips. They got two pools, but they’re little the restaurant. The food didn’t care for it the drinks I don’t even drink and never got drunk and I was drinking every bit of a 5 to 6 Miami Vice. Nothing never touch my even got a side of rum on the side still was sober. The drinks are watered down I believe. I would never come back to Sunscape why they gave it a five or four I give it about a three.

    Aug 30, 2026