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What We Love
- Sample tantalizing, gourmet faire from one of eight onsite restaurants.
- Keep unending luxury at your fingertips thanks to 24-hour room service.
- Quaint, hacienda-style suits allow for unmatched ambiance and tranquility.
Things to Know
- The resort is only 20 miles from the airport.
- Maximize your vacation times by checking pick-up times on scheduled transfers.
- This resort is limited to guests aged 18 and older.
- Oceanfront rooms have been recently renovated.
Valentin Imperial Riviera Maya, a 5-star all-inclusive resort, is designed in the style of an elegant Mexican hacienda nestled amid sumptuous tropical gardens. Located just 25 minutes from Cancun International Airport and 20 minutes from Playa del Carmen, this magnificent award-winning resort boasts one of the most breathtaking swimming pools in Riviera Maya. It offers luxurious and spacious accommodations in different Suites and Junior Suites categories and sits on an absolutely spectacular half-mile-long secluded beach.
The resort is ideally suited for special celebrations among friends and family, romantic honeymoons, weddings as well as leisure groups. Guests can choose from a wide selection of packages, tailor-made options, and flexible group solutions with personalized service.
Valentin Imperial Riviera Maya is always focused on achieving the best quality of service. The professional and friendly staff members and the cuisine's excellence contribute to creating unforgettable memories.
1 buffet with à la carte breakfast option, one beach restaurant for à la carte breakfast and lunch, unlimited dinners at 7 à la carte restaurants with no reservations required, 2 food trucks, Café Sisal, premium Wi-Fi, 11 bars, 24-hour room service, daily activities, nightly entertainment, and an absolutely spectacular half mile long secluded beach.
The preservation of the environment remains at the core of Valentin Imperial Riviera Maya values. All our safety and wellbeing protocols have been carefully established to maintain a balance between your safety and the conservation and protection of natural resources.
Location
Riviera Maya - BeachProperty Information
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Resort Details
Dining
Amenities
Activities
Hotel Advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20003 reviews
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Sep 06, 2026Have stayed at better
We go to Mexico every year and decided to try the Valentin since someone had recommended it. Honestly, we’ve stayed at better resorts. We stayed in the Dunas private pool ocean view and it was a nice room. However, the pool water would always get low and we had to call maintenance a few times. It’s ridiculous to make people dress up for the restaurants when it’s 90 degrees and humid, especially making the men wear pants. I’ve seen several posts from people complaining about that and for years the resort says they’ll look into that. I guess there hasn’t been any change. We also hated the fact that they didn’t have a buffet option for dinner. To get around, we downloaded the app Indrive, which was much cheaper than getting a taxi since this resort is about 30 min to playa del carmen. We paid $15-$20 each way. The beach and pools were nice. The pool was actually really warm when we went and it was much more refreshing to swim in the ocean.
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Sep 02, 2026Love this place!
From the moment we arrived the service was absolutely top notch until the second we left, we were blown away at this resort, it’s absolutely beautiful all the way around! And the food was phenomenal! We especially loved the steakhouse on the beach we went there twice during our trip! We were there August 26-31st for our first trip and already planning another! Everyone was above and beyond there to serve with pride in their jobs and so nice! We can not recommend this place highly enough!! Fantastic all around!! Our swim up room location was awesome!
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Aug 22, 2026
We are picky and expect good service
We just spent 9 days at VIM and have only fabulous comments and wonderful memories to reflect on. The staff is top notch ! Michel at the main pool bar was a saint. He took care of everyone and he knew our order before we did. The food is amazing! Cindy at Taman Sari was a gem. She’s a very accommodating and attentive. The Tierra Mar breakfast staff was just spectacular too. The breakfast options are way better than a buffet imo. I just wished the churro guy was there every night, we didn’t see him on 3 nights that I recall. The pools are perfect for those who want to relax or those who want to party. No complaints here. The pool bum food truck made it easy to eat lunch and get back to relaxing. Great staff at the pool restaurant seating area. We had a fantastic time. Will be back for a 3rd time soon.
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Aug 21, 2026Changed for the better
Arrived to this beautiful resort on the 7th of August 2026 for our second visit the last visit was in 2019. I must admit it has changed quite a bit but for the better on the whole. The first thing I will talk about are the staff as these are the people that keep the service to a high standard, they couldn’t do enough for you. There were a couple of standout staff for us Mitchell at the swim up bar in the main pool, after the first day he knew what we were drinking and just gave us a little nod as we were floating up to the bar. I cannot thank him enough for great service and very good drinks, secondly the go team! Nora, Sira, Carlos, Pablo, Israel,Lorenzo and one other young lady I can’t remember her name sorry . Very energetic and didn’t stop entertaining all day long and so funny in their own different ways. Next the restaurants. The French was one of my favourites last time we visited but we feel it has slipped down the list a bit, service was good but the knives we had for the steak weren’t steak knives and found it hard to cut the steak not a big deal I know but it’s the little things. Steak was good though once you cut through it but the second time we went it was later in the evening and it was more busy, we both ordered starters my wife got her french onion soup but my frogs legs never arrived (perhaps they couldn’t catch them 🤣) just a minor thing. Italian was definitely one of our favourites, the pork rib was delicious both visits and my wife loved the beef. Mar Tiara was another top restaurant for us, the sword fish was very good and also the pork chop. Ginger had lovely sushi really enjoyed the spicy tuna 🍣. The main table we had some delicious fried rice and chicken teriyaki. Tamansari was my favourite for the pad Thai, spring rolls and the 🦆 but my wife didn’t really care for the food here. All restaurants had amazing and attentive service they all work so hard. After dinner we usually went to Don Miguel’s, loved listening to the piano player while having a drink, once again the staff in here were also very attentive. Food trucks were an easy way to grab a bite for lunch without having to change into dry clothes and the food was good, although did prefer going to the buffet for lunch as it has a much wider selection of food and was really good. Also had a great selection for breakfast in the buffet. We met some lovely people from all over and really enjoyed this holiday, we would definitely return!
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Aug 18, 2026
I will definitely be back…..4x
We were already familiar with the Valentin Imperial Riviera Maya resort. It is our favorite resort—let me explain why: it isn't a timeshare property, and the service is excellent overall. I also have to thank the entire Valentin team, especially Tânia from the Privé section, who was very attentive. I will definitely be back.